1. Privacy Policy

Last Modified: August 28, 2025

Introduction

Coach Shannon Media LLC (“Company,” “we,” or “us”) respects your privacy and is committed to protecting it through compliance with federal law, California law (including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)), and applicable Los Angeles local consumer protection standards.

This Policy explains what information we collect through our website (www.coachingoutloudpodcast.com) and related applications, how we use and protect that information, and the choices you have regarding your personal data.

By using our Website or services, you consent to the practices described in this Policy. If you do not agree, please do not use our Website.

1. Personal Information We Collect

We collect information in the following categories (as defined by CCPA/CPRA):

• Identifiers: Name, email address, phone number, billing/shipping address, IP address.

• Payment Data: Credit/debit card or bank account information (processed through PCI-compliant vendors).

• Professional/Employment Data: Company, job title, industry.

• Internet/Usage Data: Browsing activity, device type, geolocation, cookies, analytics data.

• Inferences: Preferences, interests, and information you share through surveys or coaching participation.

• User Contributions: Testimonials, comments, or materials you choose to submit.

We do not knowingly collect sensitive personal information (such as Social Security numbers, driver’s license numbers, medical records, or biometric data) unless required by law and with explicit consent.

2. How We Use Personal Information

We use your information to:

• Provide and personalize our Website, coaching programs, and services.

• Process payments and deliver products or services.

• Communicate with you regarding services, updates, and offers (CAN-SPAM compliant).

• Send SMS alerts or notifications if you opt in (TCPA-compliant).

• Improve our Website, services, and user experience.

• Comply with federal, state, and local legal obligations.

• Detect, prevent, and address fraud, security, or technical issues.

3. Sharing & Disclosure

We do not sell personal information. We may disclose information to:

• Service Providers: (e.g., payment processors, IT, marketing, analytics).

• Legal & Regulatory Authorities: To comply with federal, California, or Los Angeles law, or lawful requests.

• Business Transfers: In case of a merger, acquisition, or sale of assets.

All service providers are bound by contracts requiring compliance with CCPA/CPRA and federal data privacy rules.

4. Storage, Security, & Retention

• Data may be stored in the U.S. or other jurisdictions; all storage providers must comply with U.S. and California privacy laws.

• We use encryption (SSL), secure storage, and access controls to protect data.

• California & Los Angeles Data Breach Notification: If we experience a security breach involving your personal data, we will notify you promptly as required by California Civil Code §§ 1798.29 and 1798.82.

• Retention: We keep data only as long as necessary for business or legal compliance.

5. Children’s Privacy

We comply with the Children’s Online Privacy Protection Act (COPPA). Our Website is not directed to children under 16, and we do not knowingly collect their data. If we discover such collection, we will delete it.

6. SMS Communications (TCPA Compliance)

• You may cancel SMS updates anytime by replying STOP.

• Reply HELP for assistance.

• Standard message/data rates may apply.

• We do not share SMS opt-in data with third parties for marketing.

7. Your Rights

Under California Law (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know: Request disclosure of what data we collect and how it is used.

• Access & Portability: Request a copy of your personal information.

• Delete: Ask us to delete your personal data, subject to legal exceptions.

• Correct: Request correction of inaccurate data.

• Opt-Out: Direct us not to sell or share your data (we do not sell).

• Limit Use: Restrict use of sensitive personal information (if ever collected).

We will verify requests as required by law. You can exercise your rights at support@coachingoutloud.com.

Federal Rights

• You can opt out of marketing emails at any time (CAN-SPAM).

• You can revoke SMS consent at any time (TCPA).

Los Angeles Local Protections

• We commit to providing clear, accessible privacy information in compliance with Los Angeles consumer protection standards.

• We will not discriminate against residents of Los Angeles (or anywhere in CA) who exercise their privacy rights.

EEA (GDPR)

If you are in the European Economic Area, you also have GDPR rights (access, rectification, deletion, portability, and objection).

8. Changes to This Policy

We may update this Policy periodically. Changes will be posted on this page with a new effective date. If material changes occur, we may notify you via email or a Website notice.

9. Contact Us

Coach Shannon Media LLC
📧 Email: support@coachingoutloud.com
🌐 Website: www.coachingoutloudpodcast.com